Privacy Policy for Two Way Service LTD.
Your privacy is important to Two Way Service Ltd. (referred to as “we” or “us” in this policy) and the purpose of this policy is to tell you what personal information we collect about you, how we use it, whether we disclose it to anybody else, how long we keep it, and how you can request access to your personal information or obtain more information about Two Way Service Ltd. privacy policies.
Personal Information: Personal information means any information about you except your name, business title, business address, business e-mail address, business telephone number or business facsimile number. It also does not include your home address and telephone number if these are published in a telephone or other directory.
Accountability: We are responsible for the personal information under our control and we have designated the Assistant Manager who is responsible for our compliance with this policy and with privacy legislation. If you wish to contact Darryl Maier you can do one of the following: By telephone – 306-726-2188 By facsimile – 306-726-2204 By e-mail – twowayservice@sasktel.net By mail – Two Way Service Ltd. Attn: Darryl Maier P.O. Box 10 Southey SK S0G 4P0.
What Personal Information do we Collect? When you purchase or lease a vehicle from us, or when you have us service or repair a vehicle or if you finance the purchase or lease of a vehicle through us or purchase or lease other products or services from us or through us or if you participate in one of our surveys, contests, or promotions, or if you test drive one of our vehicles or contact our dealership staff, we may collect some or all of the following information:
- Your name, address and telephone number
- E-mail address and facsimile number
- Your occupation
- Information about your driving habits (such as preferred car size, colour, type of vehicle, kilometers driven annually etc)
- Information about your existing vehicle(s) and any trade in
- Details of your vehicle and its service history
- Your driver’s license number
- The name of your insurance company and agent
- Your insurance policy number and details of your insurance coverage
- Similar information about other members of your family
- Your language preference
- Your date of birth and/or the date of birth of other members of your family
- Your social insurance number and/or the social insurance number of other members of your family
- Financial and credit information about you and/or other members of your family (specific information is set out in the application forms)
- The principle amount of your loan, interest and repayment schedule
- Health information if you are applying for life, health, disability or accident insurance
- The amount of any life, health, disability or accident insurance and details of that insurance and
- Provision of your Social Insurance Number is optional. However, you should be made aware that most Credit Reporting Agencies use the Social Insurance Number as a unique identifier to ensure proper identification when conducting credit reviews and preparing credit reports. If you do not wish to provide your Social Insurance Number, our ability to obtain a timely and accurate credit report may be affected.
The Security of your Personal Information is Important to Us: Your personal information is used by us only for the purpose identified below and access to your personal information is limited to those employees of Two Way Service Ltd. who need to have access to it.
How do we use your Personal Information: Your personal information may be used by us to provide products and services to you such as: to obtain a license for your vehicle, to obtain a credit report if you are financing or leasing your vehicle, to obtain appropriate financing of your vehicle for you, to provide you with a reminder that your vehicle requires servicing and to provide you with updates and information regarding products and services that we have to offer and which we think will be interesting to you.
We also provide this personal information to Ford Motor Company of Canada, Limited (together with third parties acting on its behalf) to enable Ford Motor Company of Canada, Limited (Ford) to administer your transaction, to provide you with services such as warranty, extended service plans, and customer notification programs, to improve automotive related products and services by conducting customer surveys, and to communicate with you by providing you with marketing material such as offers, updates and information which may be of interest to you. To obtain the Ford Privacy Policy or if you do not want to receive marketing or survey material from Ford, please call 800-565-FORD (3673).
Sometimes we have to Share your Personal Information with Others: We do not sell your personal information to third parties. We may share some or all of your personal information with third parties such as the manufacturer of your vehicle and its related companies, the providers of products or services relating to your vehicle, credit reporting agencies, financial institutions or financing companies, your insurance agent or company and companies which provide or insure warranties relating to your vehicle. We may also disclose your personal information where we are required or permitted by law to do so.
How long do we keep your Personal Information: We retain your personal information as long as we believe that you are still the owner of the vehicle. If the information relates to the financing or leasing of the vehicle, we retain personal information relating to the financing or lease arrangements as long as those arrangements are in place. If the information relates to the service or repair of your vehicle we retain the personal information for as long as is reasonably necessary to address any issues arising from the service or repair of the vehicle or as may be required by law. If there are legal requirements relating to the period of time which we must retain your personal information, we comply with those requirements.
What can you do if you want to limit the use to which we Put Your Personal Information: Most of the personal information which we collect is necessary for us to sell or lease you your vehicle, to provide products and services related to the vehicle, assist you in the financing or lease of your vehicle or to provide service to your vehicle and we cannot do this without that personal information. Similarly, we must disclose your personal information as described above in order to sell you the vehicle, to provide products and services related to the vehicle, assist you in arrangements for financing or leasing or to provide servicing to your vehicle. If you do not want us to use or disclose your personal information in a particular way, please contact Darryl Maier as describe above and we will be pleased to discuss with you how we can limit collection use or disclosure of your personal information.
You can Request Access to Your Personal Information: You have a right to access the personal information which we have about you and to request that personal information which you believe to be inaccurate be corrected. If you wish to access your personal information you should contact Darryl Maier who will be pleased to assist you.
Questions? Concerns? If you have questions or concerns about this Privacy Policy or about the collection use and disclosure of your personal information by Two Way Service Ltd. please contact Darryl Maier as set out at the beginning of this policy and we will try to address your concerns.
